Customer Care

faq
How can I contact FPM Milano?
You can reach us by contacting Customer Service at +390236705900, by filling out this form or by writing to info@fpm.it

For any question relating to the repair procedure, contact or go to the repair center closest to you
Where can I buy FPM Milano products?
You can buy FPM Milano products online or by going to certified dealers. Visit the "store locator" page to find the one closest to you.
What can I do if a product is no longer available?
Write to info@fpm.it. The Customer Service will be happy to check the availability of the product of your interest and will inform you when it becomes available again.
How can I change the order?
To modify your online order, contact our Customer Service by writing to info@fpm.it
Do you ship internationally?
Yes. We are currently shipping to more than 25 international countries including Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary. If you are interested in placing an order and we do not currently ship to your country, please contact our customer service team. We would be pleased to manage the shipment.
What does the warranty cover?
FPM - Warranty offers the possibility of extending your guarantee from 2 to 5 years on all products, simply by registering your purchase on our website filling this form.

Through the registration of the product, we will arrange for repairs of any defects in materials or production, including all structural defects such as handles, tow handle, wheels, hinges and locks. However, any damage caused by usage that is not related to defects in materials or production will not be covered by the warranty. Damage caused by airlines, airport transit or airport services are not covered by the warranty. For damage caused during airport transit, claims should be submitted to the carrier. Other damages that are not covered by the warranty include improper use of the product, any purely aesthetic claims (such as scratches or fabric stains) and accidental or indirect damage such loss of luggage contents or anything not directly due to the damage caused.
Why should I keep the proof of purchase?
Please keep your receipt and/or warranty card which has been stamped and dated by the retailer. They will be required to confirm your warranty coverage and will also demonstrate that the purchase was made with an authorized FPM dealer. Our five years warranty is valid only for products purchased from an authorized FPM dealer.
How can I return a product?
We thought of a simple and convenient return process, so you enjoy your online shopping experience even if not full satisfied with your purchase.You can choose to return any product purchased on our store within 14 days of delivery date. Here's how:

• Make sure the items are in the same condition in which you received them, with all tags attached.
• Complete the Return Form online, available on this page by login, print and keep it.
• Prepare the package and attach the preprinted and prepaid tag on the order box (or a box that has the same strength) to cover the information from the first shipment. Thanks to our return service, you'll have the security of being reimbursed in the event of theft or loss during shipment to our warehouse.
• You can return your order from the country where you placed the order and only by following the directions you received in our mail customer@fpm.it
• Shipping costs for the return of purchased products and for any replacements must be paid by the purchaser
How can I get my luggage/backpack repaired?
Find the closest repair center here and contact it to initiate the repair procedure. The staff will examine the damage and will inform you on how to proceed. If a replacement product should not be available, FPM will commit to provide a product of equal value and function.

If the warranty is not valid or is not applicable to the defective product, FPM will send you a cost estimate for any repairs and shipping as quickly as possible.
Can I customize FPM Milano items?
You can add a personal touch to FPM Milano cases and backpacks by choosing from a wide range of color and adding your favorite accessories.
Which products can be customized?
Our customization service is designed for all the collections: Bank, Bank S, Bank Light, Bank Zip and Bank on the Road.
I already own a FPM Milano product, can I personalize it?
Yes! All accessories are available online on our website and in the best stores.

You can also rely on your artisans sending us your item. They will take care of your request and customize your product.
Do accessories come with a warranty?
All accessories come standard with a two-year warranty if purchased separately. You can extent the warranty from 2 to 5 year filling this form.
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