Customer Care

Product care and maintenance section

MAINTENANCE SECTION

Follow these maintenance instructions to care for your product:

RIGID LUGGAGE

Clean regularly with a soft, slightly damp cloth.

F.A.Q.

How can I get my luggage repaired?

You can look for the nearest repair center here or you can fill in this form.

How can I open my padlock if I've forgotten the combination?

You can send an email to us at info@fpm.it and we will give you all the assistance you need.

How do I set the padlock combination?

BANK, BANK S e BANK LIGHT

Think of a combination of three numbers that you can use for your lock.
Press the small button on the side of the padlock with a pen or pointed tool.
Keeping the key pressed, select the combination you chose by turning the wheels with the numbers. Release the key, your combination has been registered.

TSA LOCK

1) Open the case, on the back of the lock inside the box; you will see a change lever, move lever to position 2.
2) Now you can set your personal number by turning the dials to the desired combination.
3) Once done move the lever back to position 1, taking care not to disturb the dials.
Your combination has been set. As a check, turn the dial to new combination and confirm that the case opens. Please write down your number so that you do not forget it.

Can I carry my bag onto aircraft as cabin baggage?

Secondo la normativa IATA (Associazione Internazionale Trasporto Aereo) il bagaglio da cabina deve presentare le seguenti dimensioni massime: lunghezza 56 cm, larghezza 45 cm e profondità 25 cm. Queste dimensioni includono ruote, maniglie, tasche laterali, etc. Nota importante: a seconda delle limitazioni sulle capacità degli aeromobili o per scelte commerciali, alcune compagnie aeree applicano ulteriori restrizioni relative alle dimensioni e/o al peso del bagaglio. Fabbrica Pelletterie Milano non può essere ritenuta responsabile dell'applicazione di altri standard di check-in da parte delle compagnie aeree. É sempre opportuno documentarsi sulle restrizioni della compagnia aerea prima di partire.

COUNTRIES AND COSTS WE DELIVER

The goods will be delivered by DHL in five working days from the day of delivery in the following countries:

Austria	Belgium	Bulgaria
Croatia	Denmark	Estonia
Finland	France	Germany
Greece	Republic of Ireland	Italy
Latvia	Lithuania	Luxembourg
Netherlands	Poland	Portugal
United Kingdom	Czech Republic	Romania
Slovakia	Slovenia	Spain
Sweden	Hungary

In the above-mentioned countries the shipping costs add up to 10 Euro (VAT included).

A shipment identification number will be assigned to each order and will allow you to track the progress of the shipment within the site dhl.com. To Place an order from a country not served by our ecommerce, contact us at info@fpm.it